Chicks, Easter Eggers

• Occasionally, a breed may not hatch as well as expected. When placing an order, let us know if you would be willing to accept substitutions and what breeds in the notes section of the order. If you do want a substitution we will provide EITHER a refund for the cost of any chicks not available, or you will be next in line to have your order fulfilled.
• If your baby chicks dies within 48 hours of you picking up please contact us to arrange for a replacement.
• Cancellations up to 7 days before the estimated hatch date. A 15% cancellation fee will be applied to any cancellations and the remainder of funds paid will be returned. To cancel your order please send an email with your order number and the reason for the cancellation to greenhaven@greenhaven-farm.com.
• The reason why we charge a cancellation fee is because when orders are paid for or booked they are taken off the market for sale and are marked sold. We could have a lost opportunity for a buyer if cancelled. Cancelled orders create bookkeeping and labor cost to process that cancelled order and along with postage or credit card fees to reprocess credits.
• No returns of Live or Dead Poultry Allowed due to Biosecurity Measures set forth by the National Poultry Improvement Program (NPIP) & the Animal Plant & Health Inspection Service (APHIS).

No Shipping, must be picked up from the farm within 3 days of hatching.

We will only hold birds that have been pre-paid and to the agreed upon pick-up date. If your birds are not picked up on the agreed upon pick up date, there will be an additional $1.00 per day fee. We are a small farm with limited space.

Thank you for your understanding.

Helena and Dan